At The Modern Shoes, we combine effortless sophistication with exceptional service. Just as our carefully crafted footwear is designed for your comfort, our shipping and returns processes are tailored for your convenience.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to serve our global customers (excluding some Asian and remote regions):
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
International Customers: Please note that customs fees are the responsibility of the recipient and are non-refundable. We recommend checking your country’s import policies before ordering.
Returns & Exchanges
We want you to love your Modern Shoes as much as we love creating them. If our boat shoes, oxfords, or any other stylish footwear doesn’t meet your expectations, our hassle-free returns process ensures your complete satisfaction.
Return Policy Overview
- Return window: 15 days from receipt of order
- Items must be unworn, in original condition with all tags attached
- Original packaging must be included
- Proof of purchase required
Non-Returnable Items
To maintain our quality standards:
- Slippers (for hygiene reasons)
- Final sale items (clearly marked during checkout)
How to Return or Exchange
- Contact Us: Email [email protected] within 15 days with your return request (see template below)
- Wait for Approval: Our team will respond within 1-2 business days with instructions
- Package Your Items: Securely pack items in original packaging with all tags attached
- Ship Your Return: Send to our Portland headquarters using a trackable method
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product). We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Once your return is received and inspected (typically within 3-5 business days):
- Refunds are processed to your original payment method
- Credit card refunds: 5-10 business days (depending on your bank)
- PayPal refunds: Usually processed within 24-48 hours
Exchanges will be shipped once we receive your return, with shipping times following our standard delivery estimates.
Damaged or Defective Items
If your hiking boots, sneakers, or other items arrive damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedited replacement.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear The Modern Shoes Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
- Item(s) to return/exchange: [Product Name, Size, Color]
- Reason for return: [Please specify]
- Preferred resolution: [Refund/Exchange for (specific product if exchanging)]
Please advise on next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Our Commitment to You
Just as our loafers and heels are crafted for both style and comfort, we’ve designed our shipping and returns process to be as seamless and sophisticated as our footwear collections. Should you have any questions, our customer service team is always here to help at [email protected].
The Modern Shoes Team
3248 Walnut Hill Drive, Portland, US 45204