At The Modern Shoes, we craft every pair with care and precision, and we want you to be completely satisfied with your purchase. If our boat shoes, boots, or any other stylish footwear doesn’t meet your expectations, our hassle-free returns process ensures you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, in original condition with all tags attached
  • Original packaging must be included
  • A proof of purchase is required
Style Note: Just as our oxfords and loafers are designed for effortless sophistication, our returns process maintains the same seamless experience you expect from The Modern Shoes.

Non-Returnable Items

To ensure hygiene and quality standards, we cannot accept returns on:

  • Slippers (for hygiene reasons)
  • Final sale items (clearly marked during checkout)

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request (see template below).
  2. Wait for Approval: Our team will respond within 1-2 business days with return instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our Portland headquarters using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days):

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days (depending on your bank)
  • PayPal refunds are usually processed within 24-48 hours

Exchanges will be shipped once we receive your return. Shipping times follow our standard delivery estimates.

International Returns

For our global customers (excluding some Asian/remote regions), please note:

  • Customs fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear The Modern Shoes Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return/exchange: [Product Name, Size, Color]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Damaged or Defective Items

If your hiking boots, sneakers, or other items arrive damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedited replacement.

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re committed to ensuring your experience with The Modern Shoes is as comfortable and stylish as our footwear collections.